
Voice Solutions
Top 5 Sectors using Voice Recordings for Customer Campaigns
With the help of Mtalkz, the leading cloud communication platform, businesses can harness voice services to enable business and users to connect with each other easily.
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Abhishek Prakash
•Strategic sales leader with deep focus on customer relationship building and revenue growth. With over two decades of experience at corporates like IBM, Bharti Airtel, and Reliance Jio, driving excellence in enterprise profitability and competitive advantage.
To convert prospects into customers, marketing teams employ a variety of strategies. Businesses succeed owing to every strategy's persuasive, directness, and relationship-building. It eliminates any obstacles that could otherwise keep buyers from completing a purchase.
It accomplishes this by cutting down on response times. The speed is critical, as according to a report 90% of customers consider rapid responses to be essential or extremely important. By offering direct and personalised communication, this strategy also helps clients feel appreciated.
This blog explains how voice outbound services and IVR have uplifted customer experience and increased their trust in conversational marketing.
Technologies are now capable of delivering on the promise of a completely conversational interface due to the advancement of cloud data and AI. Voicemail uses specialised software to communicate with subscribers in a specific, tailored manner by sending them bespoke Voice messages. The IVR Auto-Attendant is another enhancement that firms have made to their reception service. This function comprises an AI voice that guides callers to particular areas of the business by posing a series of questions to them. Additionally, an increasing number of customers are using voice technology to interact with brands, research and buy items, and engage with businesses and services. As per a recent survey, conducted by PWC, More than 71% of consumers still prefer to use their voice assistants to search for information.
Sectors Booming with Voice Recording Services
Below listed are some of the sectors that are completely transformed by voice services and IVR systems, growing at a massive rate in terms of customer experience.-
Healthcare
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Travel and Tourism
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Food and Catering
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Real Estate
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Banking and Finance