A great vehicle may attract customers, but slow replies can lose the sale. Mtalkz helps automobile dealers stay connected with customers through the right channels at the best time.
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Buying a vehicle requires a lot of small decisions. From comparing models to booking a test drive, every query demands a quick response. Being too late to respond means another competitor.
If you forget to answer a customer’s query quickly, they may choose another dealer the next day.
You may lose an interested customer if you do not actively send reminders and follow-ups for appointments or other activities.
Customers demand proper information when they come for servicing and are keen to know what work you have performed.
Timely communication is a must when you have to convey information about loan approvals, EMI, payment confirmation, and documentation.
Managing customer interactions across different channels manually becomes difficult when inquiries grow, resulting in low engagement.
Dealerships and automobile brands need to send thousands of service reminders, offers, booking confirmations, and updates every day.
At Mtalkz, we guide automobile businesses to pick the right communication channel as per the stage of their customer journey to make the right impact.
When a customer shows interest, respond to their inquiries quickly using one of these communication channels: WhatsApp, Bulk SMS, or an AI agent.
When your customer books a test drive, be active and send appointment confirmations and reminders to keep them updated.
From vehicle pickup to service progress to delivery, it is important to keep your customer updated so you can manage the entire process.
Use the appropriate communication platform to send timely payment confirmations, EMI reminders, invoices, and other financial updates.
You need to share model offers, exchange deals, service packages, and accessories based on customer interests and consent.
Speed up your customer support using an AI agent to answer common questions about models, service schedules, bookings, and dealership information.
Handle new leads, test-drive bookings, offer sharing, finance inquiries, and follow-ups without slowing down the sales process.
Need to share inspection reports, vehicle history, finance options, appointment details, and other information with a customer for a purchase.
Help customers understand charging, range, models, subsidies, test drives, and ownership before they make the switch to electric.
Manage high-volume inquiries, price and offer communication, booking confirmations, finance updates, and regular service reminders.
Keep customers informed with service reminders, pickup and delivery updates, repair approvals, warranty communication, and vehicle-ready alerts.
Route inquiries to the right location and maintain consistent communication across different branches with centrally managed templates.
Vehicle launches, customer updates, warranty, service, dealer communication, and brand-approved messaging.
Capture and engage potential customers across ads, showrooms, auto expos, and websites.
People were seeing the ads, visiting the website, and even showrooms, but leads were not being captured.
Create click-to-WhatsApp ads and direct customers to WhatsApp to start a chat after seeing a vehicle.
Add WhatsApp QR codes at showrooms and auto expos for quick inquiries.
Add WhatsApp options to the website so visitors can ask questions directly.
Take customer consent before sending messages.
Share car details, offers, brochures, and test-drive options on WhatsApp.
Send the lead to the right sales team for quick follow-up.
Channels Used: WhatsApp Business API, SMS, and RCS
Outcome: Get more leads, reply faster, share car information on time, and convert more inquiries into test drives and sales.
Automate lead qualification and route customer inquiries to the right department.
Found it difficult to respond to every query based on their requirements, and are delayed in routing the queries to the right department.
Automate the manual task of responding to every query using an AI agent. The initial conversation is going to be handled by an AI agent and will provide enough information to customers.
AI agents will share basic answers about models, variants, and availability.
Send the inquiry to the right department or sales team based on the customer's location and needs.
Channels Used: WhatsApp Business API & AI Agent
Outcome: Addressed 25% more queries and understood customer requirements faster within a month. Qualified more leads automatically and sent each inquiry to the right department.
SMS are useful for sending quick text messages such as OTPs, booking and payment confirmations, and service status updates.
Useful for sending service reminders, appointment details, delivery and RTO updates, and renewal reminders through WhatsApp.
Share walkaround videos, vehicle images, variant carousels, offers, and verified-dealer information.
Answer inquiries 24/7 and qualify leads based on their model, budget, exchange, and finance requirements.
Best for sharing invoices, finance documents, warranty details, and other important vehicle documents.
Use voice calls for high-intent sales leads, service follow-ups, and payment or collection callbacks.
Positioning WhatsApp as an effective communication tool yields 7-14x ROI and significantly reduces customer acquisition costs.
With proper WhatsApp conversion, you can allow buyers to ask about models, prices, variants, stock, and offers.
You can share brochures, images, videos, and other vehicle details with smartly designed WhatsApp messages.
Allow customers to book and receive reminders for their test drive. It makes booking easier and reduces missed appointments.
Continue the conversation after a quotation or test drive. With WhatsApp integration, the sales team can stay connected without making repeated calls.
Share booking, RTO, registration, and delivery information with your customers. Also, no need to call the dealership for every update.
Send reminders, appointment details, repair updates, and vehicle-ready alerts to keep your customers updated.
With timely reminders, you can keep customers informed about insurance, warranty, and AMC expiry and receive the required response.
160% increase in sales growth and 4% lead-to-sale conversion.
35% faster issue resolution reduces service costs by 73%
Chatbots resolved 80% of queries and achieved a 93% reduction in response times.
Achieved 87% customer satisfaction with a 12% increase in satisfaction ratings
DPDP Act 2023: Follow applicable data protection requirements when collecting and using customer information.
TRAI / DLT: Follow applicable rules for regulated SMS and commercial communication.
WhatsApp Business Policies: Use approved templates and follow WhatsApp’s business messaging requirements.
Customer Consent: Ask for appropriate consent before sending promotional messages and provide suitable ways to opt out.
Exclusive Mtalkz Add-Ons for Enhanced Communication
With our WhatsApp-powered CRM, you can streamline your workflow, boost productivity, and provide unparalleled customer service – all from the convenience of your smartphone.
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Ensure Regulatory Compliance by Registering Your Business on DLT Platform for Commercial Messaging. Benefit from Streamlined DLT Registration for Effortless Compliance..
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Unlock the power of effective communication with our exclusive offer! Get a complimentary 1000 Free SMS Credits when you invest in any of our dynamic plans.
Know MoreElevate Your Business Game with Mtalkz – Where Growth Meets Connectivity!
