Case Study
India’s Most Trusted Insurance Brand Elevated CX With end-to-end WhatsApp Chatbot
Challenges Faced
- Decline in customer retention
- Low upsells and cross-sells
- High cost of operating a good quality customer care centre
Solution
Mtalkz’s WhatsApp Chatbot platform enabled:
- Higher renewals, upsells, and cross-sells.
- Increased retention, lower churn.
- Conversational chatbots handling routine inquiries.
- WhatsApp based online KYC
