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CPAAS - Deliver
Customer Engagement Using Multiple Channels

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What is CPAAS?

CPAAS is the transformational technological tool that embeds real-time communication features of messaging, voice, video within your existing business applications to enable contextual customer communications. It offers multi-fold benefits to businesses and customers. Businesses are always concerned about the way they interact with their potential customers. To stand out from competition, companies need to adopt technical competencies and operational capabilities that enhance business growth and serve their customers better. Mtalkz’s Cloud Platform as a Service (CPaaS) provides businesses the flexibility to align with customer’s needs through automation that allows them to communicate effectively. Furthermore, simple access to their behavioural data allows them to communicate more freely, opening up more possibilities for stronger ties, deeper engagement, and a more personalised experience.

Our Benefits

Cost-effective APIs

CPaaS allows you to choose specific APIs to add to your current communications stack without the need to build or change the existing backend.

Rich text and video messaging

Add rich communication experience to your engagements with multi-channel services that support sending and receiving of images, files, videos, and delivery status.

Secure & Reliable

Provide trusted digital experience to your customers by using our APIs that offers data security, reliability, encryption and flexibility to the businesses.

Automation for Better Efficiency

CPAAS supports an interactive UI experience to automate repetitive tasks. Automation helps to lessen the dependency on manual effort. It helps to increase the business’s productivity and allow the agents to focus on more complex and critical tasks.

Action-driven Insights
The API works along with different platforms and applications. Get real-time insights and campaign analysis that helps in tracking the messages and calls to action links.
Seamless Integration
Enjoy extended support from our developer community for Integrations with leading CRMs and ERPs of the world.
Customer-centric approach
Create omni-channel experience for customers driven by their needs and expectations, building stronger and valuable conversations.
AI-Powered Conversational Chatbots

Leverage the AI-enabled bots to create impactful conversations. These bots proficiently handle the responsibility for nurturing customer relationships and maintaining a great first impression for prospective customers.

Supercharge your outreach beyond traditional applications

Mtalkz’s cloud communication platform provides the flexibility to reach your customers beyond one mobile channel. Use CPAAS as an opportunity to build custom campaigns, messaging workflows, business apps and processes that drives safe and cost-effective customer engagement. Reach anyone, anywhere, anytime across the globe in real-time!
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CPaaS (Communications Platform as a Service) is a cloud-based platform that enables developers and enterprises to easily add real-time communications features, such as voice and video calling, messaging, and file sharing, into their applications. CPaaS provides all the tools and infrastructure needed to build, scale, and manage these communications features, so enterprises can focus on creating great user experiences.


Any communication channel like SMS, Voice, E-mail, WhatsApp API, Facebook, Telegram, Instagram, Truecaller, Viber and many other Apps are part of CPaaS services. In simple language, any communication channel which you can integrate with your system with APIs comes under CPaaS services. CPaaS makes it easy for businesses to build rich, engaging customer experiences without having to invest in building and maintaining their own communications infrastructure.


CPaaS (Communications Platform as a Service) is a cloud-based platform that enables businesses to add real-time communications features, such as voice and video calling, messaging, and file sharing, to their applications. CPaaS provides developers with a set of APIs and SDKs that they can use to easily add these features to their apps without having to build them from scratch.


Communications Platform as a Service (CPaaS) is a cloud-based delivery model that lets you add voice, video, and messaging features to your existing business software using APIs.

The purpose of CPaaS is for developers to be able to add real-time communications features to a company’s existing business application. Rather than using applications created specifically for communications purposes — such as Microsoft teams or Skype — CPaaS allows these features (such as live chat, SMS, voice or video calling) to be integrated into business applications with other primary functions.


Yes, Mtalkz is a CPaaS provider. Mtalkz offers an effortless way to get started with sms, voice, email, WhatsApp or Truecaller campaign experience without any programming skills. No coding, no technical difficulties and absolute seamless integration enables businesses to start their customer engagement journey.