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How WhatsApp Chatbots are Changing the Insurance Sector
Insurance companies are progressively adopting WhatsApp chatbots to enhance the customer journey and automate various service functions.
S
Shelly Prakash
•The Indian insurance sector ranks as the 10th largest in the entire world, and it has been rapidly growing at a CAGR of 16%.
As demand rises, so does competition. Insurers must attract new customers and retain existing ones to stay ahead.
For queries, updates, and claims, insurance companies receive millions of calls daily, and attending them is a task. It, in turn, increases customer waiting time, resulting in dissatisfaction.
Insurance companies are progressively adopting WhatsApp chatbots to enhance the customer journey and automate various service functions.
Mtalkz's conversational AI chatbots help drive customer loyalty, collect data on user preferences, and help in lead generation.
Since both customers and agents frequently utilise WhatsApp, integrating a WhatsApp chatbot for businessesin the insurance sector can enhance overall customer satisfaction.
This blog discusses how WhatsApp AI chatbotsare changing the insurance landscape.
Also Check: How to Create WhatsApp Channel: A Step-by-Step Guide
Top Use Cases Of WhatsApp Chatbots For The Insurance Sector
It is evident that the insurance sector works 24x7, and utilising chatbots for that can be a game-changer. Using a WhatsApp AI chatbot for insurance makes the collaboration between insurance agents and policyholders more efficient, leading to time savings for both parties. Here's how:- Lead Generation
- Providing Advisory Content
- Granting Policy Information
- Informed Decisions
- Claim Procedures
- Policy Termination
Must Read: How WhatsApp Business API Is Revolutionising the EdTech Industry