Summary
Discover how a logistics leader achieved 40% cost savings, improved efficiency, and a smoother customer experience with Mtalkz. Enjoy 2X customer engagement through multi-language messaging.
Challenges
Low engagement rate with prospects & existing customers
Inefficient and inconsistent communication regarding delivery updates and alerts.
Solutions
Real-time shipment updates and automated responses
Enhanced customer experience and expanded reach
Cost-effective SMS usage optimized marketing and improved operations and engagement.
Success Metrics
40%
Cost Savings, improved time efficiency and a smoother customer experience
2X
Customer engagement via the option to send messages in multiple languages
100X
